Work Experience

Store Office Associate

Microcenter
February 2022 - March 2023

Maintain the correct amount of change, balancing the safe and preparing for store deposits. Process requests for payment of all invoices, bills, and the store’s credit card. Assist with training, front-end responsibilities, and act as Customer Service Representative, Service Technician, and Store Manager as needed.

Service Technician

Microcenter
November 2020 - September 2021

Identify, diagnose, and document hardware or software problems on various computer equipment. Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers.

Customer Service Representative

Microcenter
September 2020 - February 2022

Operate register and process cash and credit transactions, Help organize and display merchandise. Maintain a cash till, handled customer transactions, and maintain the department by ensuring a clean work area was maintained and inventory was accurately tracked.

Head Cashier

Modell's Sporting Goods
March 2020 - August 2020

Trained, mentored, and supervised new employees and demonstrated proper procedures. Continued previous responsibilities as a cashier, including handling cash transactions and providing customer service.

Cashier

Modell's Sporting Goods
November 2018 - March 2020

Assess customers’ needs and help select the right product within multiple departments including apparel, footwear, and sporting goods. Operated register, processed cash and credit transactions, and helped organize and display merchandise. Awarded a Grand Slam Award on September 9, 2019.

Education

Cybersecurity and Information Assurance Degree

Western Governors University
May 2023 - Present

Liberal Arts Associate’s Degree

Kingsborough Community College
Graduated: 2020

Skills

HTML

60%

CSS

60%

Java

60%

Python

80%

Version Control (Git & GitHub)

80%

Wireshark

50%

Godot and GDScript

60%

PC Building / Repair

90%

Certifcations

CompTIA A+  (Certified March 2024)

CompTIA Network+ (Expected September 2024)

Axelos – ITIL Foundation Certification (Expected October 2024)

CompTIA Security+ (Expected Fall 2024)